Frequently Asked Questions
My insurance company told me to take my car to another shop? Am I required to take it there or can I use the shop of my choice?
You have the right to use the shop of your choice. However, if your insurance company instructs you to obtain an estimate from a particular shop, get a written estimate there and then bring it to the shop you want to make the repairs.
How do I know if I am being steered?
If you are told that it will take longer to get your car repaired or cost more if you choose your own shop, BEWARE. You are probably being steered. Comments such as "We won´t reimburse paint and materials," "We don´t pay that rate," "We won´t guarantee the work if you take the car there," or "We won´t pay the difference" are misleading and usually untrue. Under Georgia law, you have the right to have your vehicle repaired where ever you wish. Do not let an insurance company tell you otherwise.
Another body shop says they are the preferred shop for my insurance company. Shouldn't I take it there?
Only if you trust them to repair your vehicle correctly. A "preferred" shop does not always mean a first-rate shop. It may mean that the insurance company has worked out a discount for themselves in exchange for sending their customers to that shop. Many collision centers have preferred status with several insurance companies. These relationships are referred to in the industry as DRPs—direct repair programs.
Who guarantees the workmanship for the repairs?
The repair facility is responsible for the workmanship. Insurance companies do not repair automobiles. If there is a concern, even with a facility selected by the insurance company, the facility itself is responsible. If your insurance company claims "they will not guarantee the repairs," don´t worry, the repair facility will guarantee them. Ask the shop for their guarantee.
Is there a warranty on the repairs to my vehicle?
Yes, Hill's Collision Center will repair your vehicle to its pre-accident condition complete with a written, limited-lifetime warranty.
How Can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and /or call your insurance company to find out if you have rental coverage and what your specific limits are.
Do I have to pay a deductible?
The amount of the deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you or the other driver was at fault. If you carry broad collision, and are not at fault, your insurance company will most likely waive your deductible. Insurance companies determine fault by your account of the accident, when you make the claim, and by reviewing the accident report filed with the police department. If you are not sure about your deductible, you can our office and can find out whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up the vehicle.
If I bring my car to you, can you save me some or all of my deductible?
No. Your insurance policy says that you are responsible for paying the first portion of a repair bill in form of a deductible. If the cost of repairs comes in less than the estimate, you are still responsible for the amount of the deductible. Any savings legitimately belongs to the insurance carrier. Often the amount of the deductible is as much or more than the profit we make on a job. If we made no profit, we would not remain in business for long. Beware of any shop that claims to save your deductible. How are they reducing the costs? Using cheaper paint? Using inferior parts? They are probably cutting corners somewhere. Remember, you usually get what you pay for. Most reputable collision shops will not reduce your deductible.
My collision damage is not covered by insurance. What can you do help lower the estimate?Come by our shop and we can discuss some options with you. Sometimes a recycled or reconditioned part may be in order. What may be appropriate in your case will depend on the extent of damage, the age of the vehicle, and what makes sense for you. We will work with you to create a repair plan that meets your needs.